Privacy Policy

Last updated: 6 September 2026

Natale Group respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Natale Group and its restaurants collect, use, store and disclose personal information when you visit our websites, make a restaurant booking, contact one of our venues, subscribe to our newsletter or otherwise interact with us.

This policy applies to our websites, including:

natalegrouprestaurants.com

natalegroup.news

It also applies to personal information collected in connection with our restaurants and associated booking, enquiry and marketing services.

1. Personal information we collect

The types of personal information we may collect include:

your name

email address

telephone number

restaurant booking details

booking date and time

number of guests

dining preferences

dietary requirements or special requests you choose to provide

information relating to previous visits or reservations

communications and enquiries you send to us

newsletter and marketing preferences

IP address, browser information, device information and website usage information

other information you voluntarily provide to us.

When relevant to providing our services, we may also receive information about transactions, dining preferences or your interactions with our restaurants.

Please avoid providing sensitive personal information unless it is reasonably necessary for your booking or enquiry.

2. Restaurant bookings

Bookings made through natalegrouprestaurants.com are currently processed using a third-party restaurant reservation platform, Now Book It.

When you make a reservation, information such as your name, email address, telephone number, restaurant, booking date and time, party size, dining preferences and any special requests may be collected through the booking platform and provided to the relevant Natale Group restaurant.

We use this information to:

create and manage your reservation

communicate with you about your booking

send booking confirmations, reminders or cancellation information

respond to requests or changes relating to your reservation

manage restaurant operations and customer service

maintain appropriate records of bookings and customer interactions.

Now Book It processes information in accordance with its own privacy policy and data handling practices.

Your use of the booking service may therefore also be subject to Now Book It's privacy policy and terms.

3. Redirect to natalegroup.news

After completing a restaurant booking, you may be redirected to natalegroup.news.

This website provides you with the opportunity to subscribe to the Natale Group newsletter.

Being redirected to natalegroup.news does not automatically subscribe you to our newsletter.

Newsletter subscription is separate from your restaurant booking. You will only be added to the newsletter through the newsletter signup process or another method through which you have provided appropriate consent.

You can make a restaurant booking without being required to subscribe to the Natale Group newsletter.

4. Newsletter and marketing communications

If you choose to subscribe to our newsletter, we may collect information including your:

first name

email address

marketing preferences.

We may use this information to send you communications about Natale Group and its restaurants, including:

restaurant news

new menus

events

special offers

promotions

venue updates

new restaurant openings

other relevant Natale Group news.

We may use a third-party email or marketing service provider to manage our mailing list and distribute these communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending you service-related communications that are reasonably necessary in connection with a restaurant booking, enquiry or transaction.

5. How we collect personal information

We may collect personal information:

directly from you

when you make a restaurant booking

when you use our websites

when you subscribe to our newsletter

when you contact us by email, telephone, online form or social media

when you visit or interact with one of our restaurants

through third-party service providers that provide services on our behalf

through restaurant booking platforms such as Now Book It

through website analytics, cookies and similar technologies

where permitted by law, from other third parties.

Where practical, we will collect personal information directly from you.

6. How we use your personal information

We may collect, hold and use personal information for purposes including:

processing and managing restaurant reservations

providing restaurant and hospitality services

responding to enquiries and requests

communicating with you about your booking

administering cancellations, changes, deposits or other booking requirements

providing customer service

sending marketing communications where permitted

managing newsletter subscriptions

improving our restaurants, websites and customer experience

analysing website and service usage

maintaining the security and operation of our websites and systems

detecting or preventing misuse or fraudulent activity

managing complaints or disputes

meeting our legal, regulatory, accounting and administrative obligations.

We may also use your information for another purpose where you have consented to that use or where permitted or required by law.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business.

Recipients may include:

restaurants operated by or associated with Natale Group

Now Book It and other reservation service providers

website hosting providers

email and newsletter service providers

information technology and cloud service providers

analytics providers

payment processing providers where applicable

professional advisers, including accountants, lawyers and consultants

contractors and service providers assisting with our operations

government authorities, regulators or law enforcement agencies where required or permitted by law.

We do not sell your personal information to third parties.

8. Third-party services and websites

Our websites may contain links to, integrate with or redirect you to websites and services operated by third parties.

This includes our restaurant booking provider.

Third-party websites and services have their own privacy policies and terms. Natale Group is not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review the privacy policies of any third-party service you use.

9. Overseas processing and storage

Some of the technology, booking, website, cloud, analytics or communication providers we use may process or store personal information outside Australia.

Depending on the provider and service being used, personal information may be processed or stored in countries including the United States, United Kingdom and New Zealand, as well as other locations in which our service providers or their infrastructure operate.

Where applicable, we take reasonable steps to select reputable service providers and protect personal information disclosed in connection with those services.

10. Cookies and website analytics

Our websites and third-party services used by our websites may use cookies and similar technologies.

These technologies may collect information such as:

your IP address

browser type

device type

pages viewed

referring website

date and time of visits

interactions with website features.

We may use this information to operate our websites, understand how visitors use them, improve website performance and provide a better customer experience.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically by us or by third-party service providers that operate systems on our behalf.

While we take reasonable precautions to protect personal information, no internet transmission, electronic storage system or website can be guaranteed to be completely secure.

12. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, operational and dispute resolution requirements.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate and where we are not required to retain it by law.

13. Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

In some circumstances, applicable law may allow us to refuse access to certain information. If this occurs, we will explain the reason where required.

To request access or correction, please contact Natale Group using the contact details available on natalegrouprestaurants.com.

For information held independently by a third-party booking provider such as Now Book It, you may also need to contact that provider directly.

14. Marketing preferences

You can ask us at any time to stop sending you marketing communications.

For email marketing, you can use the unsubscribe link provided in the relevant email.

We will process unsubscribe requests in accordance with applicable Australian marketing and spam laws.

A request to stop receiving marketing communications does not necessarily require us to delete information that we need to retain for legitimate business, booking or legal purposes.

15. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the contact information available on natalegrouprestaurants.com.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may also be entitled to contact the Office of the Australian Information Commissioner.

16. Australian privacy laws

Where applicable, Natale Group handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy and communications laws.

Nothing in this Privacy Policy is intended to exclude or limit any rights you have under applicable law.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our websites, restaurants, service providers, business practices or legal obligations.

The current version will be published on our website together with the date it was last updated.

We encourage you to review this Privacy Policy periodically.

18. Contact us

For privacy questions, requests or complaints, please contact Natale Group through our website:

natalegrouprestaurants.com/contact

You may also contact the relevant Natale Group restaurant using the telephone number or email address published on our website.